To articulate your value to a prospect you first have to understand the value of your solution – through the eyes of a customer. This can’t be a guess. In the age of the internet, most people don’t even make a restaurant choice without first checking what customers have said and how the restaurants rank. Just like with a restaurant, it is imperative to have customers who provide metrics, business problems you’ve solved and value you have created. This step is crucial if you want to earn the right to speak with a decision maker.
The first step is to select a couple of your best customers. Next, identify the person in your company who has a meaningful relationship with each customer. Then, compose a list of questions in preparation for each customer interview. It’s best to have an idea of the reasons you believe the customer continues to buy so you have a well thought out plan for your call. After that, write up the results into story form so they can be reused with prospects in live sales situations. Ideally, if you sell most often to the CFO, it is a lot easier for a CFO to believe a fellow CFO, rather than your salesperson….so interview your customers’ CFOs.
For more detail about how to conduct voice of the customer research, please visit www.Zebrafi.com and click on the “Contact Us” at the bottom of the page. Simply request our free eBook titled “Conducting a Voice of the Customer Case Study” and we’ll send it to you!
Founder & CEO, Zebrafi
With more than 30 years of experience in sales, operations and marketing, Jeff founded Zebrafi to help organizations target the right customer. He identified an opportunity for software to help organizations deliver a go to market strategy based on pursuing the perfect prospect.